Support & Resources
We are committed to providing more than high-performance battery products. We offer comprehensive technical support, professional documentation, and valuable resources to help global customers, distributors, installers, and system integrators successfully implement and operate energy storage projects.
From product selection and system configuration to installation guidance and after-sales support, our resources are designed to ensure efficient deployment, reliable operation, and long-term performance of battery energy storage systems (BESS). Backed by over 500 MWh deployed globally across 50+ countries, we stand ready to empower your energy infrastructure.
Our Support Capabilities
Professional technical consultation tailored to global project requirements and regional grid standards.
Complete product documentation featuring international compliance certifications (UL1973, UL9540A, IEC 62619, CE, UN38.3) and detailed datasheets.
Installation and maintenance guidance for safe, compliant, and efficient field deployment.
System configuration assistance including precision capacity planning, DC voltage design, and inverter matching.
Troubleshooting and remote technical support with a 24/7 technical response SLA within 12 hours to minimize project downtime.
Long-term after-sales service covering the entire product lifecycle with up to a 10-year functional warranty (6,000+ cycles at 80% DOD).
Technical Support
Professional Technical Assistance for Energy Storage Applications
Battery energy storage systems require accurate product selection, optimized configuration, and professional technical support to achieve maximum efficiency, safety, and reliability.
We provide expert assistance for residential energy storage, commercial applications, industrial energy storage, renewable energy integration, and backup power solutions. Our technical team works closely with customers to ensure every project receives the right battery solution based on specific application requirements.
Whether you need a low-voltage battery system for residential applications or a high-voltage battery solution for commercial and industrial projects, we provide professional recommendations tailored to your project goals, covering system compatibility, load characteristics, and installation environments.
Product Documentation and Compliance
Complete Technical Resources for Project Implementation
We provide comprehensive product documentation to support engineers, installers, distributors, and project developers throughout the entire project lifecycle, ensuring smooth navigation of local and international compliance standards.
Product Datasheets & Certifications
Detailed product datasheets provide essential technical and safety information, including operating parameters, dimensions, weight specifications, and international compliance standards such as UL1973, IEC 62619, and UN38.3.
User Manuals and Installation Guides
User Manuals: Step-by-step guidance for safe product operation, electrical connection procedures, system configuration, and safety precautions.
Installation Guides: Professional instructions covering environmental requirements, mechanical placement, system commissioning, and safety inspection requirements.
Installation and Maintenance Support
Ensuring Long-Term System Performance
Proper installation and regular maintenance play a critical role in improving battery efficiency, extending service life, and maintaining operational safety.
Installation & Maintenance Guidance
Our support helps technicians and partners understand suitable installation locations, mechanical setup procedures, electrical connection guidelines, and routine maintenance practices to monitor operating status and reduce operational risks.
FAQ and Knowledge Center
Warranty and After-Sales Service
Reliable Support Beyond Product Delivery
We believe that successful partnerships extend far beyond product supply. We provide robust after-sales support to protect your investment and ensure long-term value through warranty assistance, technical consultation, and continuous lifecycle support-including a 10-year functional warranty and dedicated engineering oversight.
Download Center and Partner Support
Access Essential Technical Resources
Visit our resource center to instantly download catalogs, datasheets, user manuals, installation guides, technical brochures, and certification documents (UL, CE, IEC) to streamline your project development.
Supporting Global Distribution Networks
We are dedicated to building long-term partnerships with distributors, installers, EPC companies, and energy solution providers worldwide.
Ready to Elevate Your Energy Storage Project?
Request a System Configuration
Let our engineers design the optimal battery solution for your application.
Download Latest Datasheets and Certifications
Access technical specifications and compliance documents instantly.